An email exchange can be hard to navigate from behind a keyboard. Let’s visualize it a different way. You are on one side of a bar door. You’re about to open that door and look for a conversation. Even if you haven’t done this in real life, you’ve seen it happen in a movie. Imagine opening that door and walking inside.
There’s a whole lot of email addresses sitting on those stools and a bartender behind the taps. Where are you going to sit? Ignore your social anxiety – these are emails and not really people. Figure out what you want from this conversation. Why are you here?
Do you want someone to listen? Are you hoping for sympathy, an argument, or help fixing a problem? Do you want a meaningful relationship or a flirtation? If you aren’t clear on what you want, then how are you going to pick the right bar stool or the right email address?
What if you want to complain about something. Where do you write? Most organizations have a number of email addresses that you can use. Where do you send that email?
So ask these questions before you hit send on that email. Why am I sending this email? What do I hope to achieve? Picking the right bar stool and opening line won’t guarantee the answer you want, but it will increase your odds.